Subscription Terms

1.1These Subscription Terms supplement the Terms of Use and govern subscriptions to Setlyst's paid plans. In case of conflict regarding subscriptions, these Terms prevail.

2.1In compliance with Brazilian Decree 7,962/2013: Allan Rigo Somensi, CPF 055.156.570-55, address Rua Amedeu Arioli, 269, Bairro Licorsul, Bento Gonçalves - RS, 95705832, support e-mail suporte@setlyst.com.br.

3.1Setlyst offers the Basic, Intermediate and Pro plans, billed monthly or yearly. Prices in Brazilian reais, usage limits and the features of each plan are clearly described on the Plans page and shown again before you confirm the subscription.

3.2Plan-exclusive features include, depending on the plan: creating bands, tours, statistics export, advanced PDF options and priority support.

4.1Every new account gets 30 free days of the Pro plan, with every feature unlocked and no card required. The trial starts when the account is created, and the days left are always shown in the platform.

4.2We let you know by e-mail and in the platform 3 days before the trial ends. At the end, if you do not subscribe to a plan, the trial simply ends: nothing is charged, your content is kept and remains available to view and export, and your features and limits become those of an account without a plan.

4.3The trial is granted once per person. Creating accounts to obtain new trials is considered abuse.

4.4If you subscribe to a plan during the trial, the trial continues until the date shown on the subscription screen, and the first charge is made automatically on that date, for the amount and billing period you chose. We will send you an e-mail at least 7 days before the first charge (or right after you subscribe, if you do so less than 7 days before that date) stating the amount, the date and how to cancel. If you cancel before that date, nothing is charged.

5.1Before completing the subscription, you will see a summary with the plan, price, billing period, payment method and the renewal, cancellation and withdrawal conditions, with a link to these Subscription Terms. The subscription is only concluded after you expressly accept these Subscription Terms. The confirmation is sent by e-mail.

5.2Payments are made with the methods shown on the payment page (such as credit card) and processed by Stripe, on Stripe's own secure payment page. Setlyst never receives or stores card details.

5.3If a payment is not approved, we will retry the charge for up to 14 days and let you know by e-mail so you can update your payment method; during that period the plan remains active. If the retries end without success, the subscription is cancelled, no further charge is made and the account no longer has a plan, without losing content.

5.4The prices shown are final, in Brazilian reais, with no additional fees. Payments with a card issued abroad may be subject to currency conversion and IOF (Brazilian tax on financial transactions) charged by the card issuer, without Setlyst's involvement. The receipt for each payment is sent by e-mail and is available in the billing portal, reached from Settings › Subscription.

5.5Only people aged 18 or over, or the legal guardian of a teenage user, may subscribe to paid plans.

6.1The subscription renews automatically at the end of each period (monthly or yearly), at the current price, until you cancel it.

6.2For yearly subscriptions, we send an e-mail reminder at least 7 days before renewal.

7.1You can cancel at any time in Settings, in the Subscription section, or through the support e-mail, with no fee and no need to give a reason.

7.2Cancelling stops the next renewal. The plan stays active until the end of the period already paid, after which the account no longer has a plan, with its content kept.

8.1Under article 49 of the Brazilian Consumer Protection Code and article 5 of Decree 7,962/2013, you may withdraw from the subscription within 7 days of taking it out or, if you subscribed during the trial period, of the first charge, with a full refund of all amounts paid, even if you have already used the plan during that period.

8.2You can exercise this right, without giving a reason, through the “Withdraw from subscription” button in Settings › Subscription, available during that period, or by e-mail to suporte@setlyst.com.br.

8.3When we receive the request, we will send an immediate confirmation, end the subscription and immediately notify Stripe and the card issuer so that the amount is not posted to your statement or, if already posted, is reversed through the same payment method. How long the reversal takes to appear on your statement depends on your card issuer.

8.4After withdrawal, the account no longer has a plan, and your content is kept.

9.1Outside the withdrawal period and the pro-rata refund cases set out in these Terms and in the Terms of Use, there are no pro-rata refunds for periods already started, as the plan remains active until the end of the paid period.

9.2Full or partial refunds will be given for undue charges, service failures attributable to Setlyst and the other cases provided for by law.

9.3Any unused balance in reais generated by a move to a cheaper plan will be refunded, on request, if the subscription is cancelled for good or the account is deleted.

9.4If you see a charge you do not recognise, contact us before disputing it with your card issuer; we will reply within 5 business days. This does not limit your rights before the issuer.

10.1Changing plan or billing period takes effect immediately. When moving to a more expensive plan, the difference for the rest of the period is charged right away; when moving to a cheaper one, the unused amount becomes a balance in reais on your Stripe billing account, automatically deducted from your next charges and refundable under clause 9.3. This balance is not the same as the credits in section 13.

10.2If your content exceeds the new plan's limits, nothing is deleted: you keep access to everything, but you cannot create new items of that type until you are within the limit.

11.1Prices may be adjusted. We will notify you by e-mail at least 30 days in advance, and the new price applies only from the renewal following the notice. If you do not agree, you can cancel before renewal at no cost.

12.1Promo codes may grant plan days, a trial extension, credits or a discount on the next payment, as stated in the code itself.

12.2Each code can be redeemed once per account, within its validity period and maximum number of redemptions. Some codes are restricted to new accounts.

12.3Promotions shown on the Plans page have a stated end date and apply the indicated discount to the plan price.

13.1Credits can be earned through the referral programme, promo codes or grants from Setlyst, and exchanged for plan days according to the rewards shown in the platform.

13.2Credits have no cash value, cannot be converted into money, are non-refundable and cannot be transferred to other accounts. Credits with an expiry date stated when granted expire at the end of that period, and all credits are lost when the account is deleted.

14.1Each account has a referral code and link. When someone creates a new account with your code and confirms their e-mail address, the referral qualifies and both accounts receive credits, in the amounts shown in the platform.

14.2Programme rules:

1. only new accounts belonging to real people other than the referrer are eligible;
2. a referral qualifies only after the referred person confirms their e-mail address;
3. there is a monthly limit of rewarded referrals per account, shown in the platform;
4. referrals between accounts created from the same connection or device may not be rewarded;
5. promoting your code through spam, paid ads using the Setlyst brand or misleading information is not allowed.

14.3In case of fraud or abuse, Setlyst may cancel credits and referrals and apply the sanctions set out in the Terms of Use. The programme may be changed or ended with notice, keeping credits already granted.

15.1Questions, cancellation and refund requests and complaints can be sent to suporte@setlyst.com.br. We reply within 5 business days.

16.1Setlyst may change these Subscription Terms to reflect legal, technical or service changes. Relevant changes will be communicated by e-mail and in the platform at least 15 days before they take effect, together with a summary of what changed; previous versions remain available in this document's version history. Changes required by law, by an order of an authority or to fix a security flaw may take effect immediately. If you do not agree with the new version, you may export your data and cancel the subscription with a pro-rata refund for the period not used. No change alters the price or conditions of a subscription period already paid; price adjustments follow section 11.